Comments on: Gmail as Help Desk System

By: help desk

help desk — Sat, 14 Nov 2009 17:02:49 +0000

help desk…

Your topic Ike Preparations at Architel – Architel Computer, Network … was interesting when I found it on Saturday searching for help desk as I also have articles and information posted on this subject. Thank You… Steve Noel Sr….

By: Miklos Hollender

Miklos Hollender — Fri, 06 Feb 2009 16:53:28 +0000

I think you left out the most important feature of GMail: the +address

Say your address is JRandomHacker@gmail.com.

Now, you can ask your users to send e-mails to address like JRandomHacker+urgent@gmail.com, JRandomHacker+question@gmail.com, JRandomHacker+billing@gmail.com, and so on. And you will receive all of them just fine.

But because they are different addresses, you can set up rules for them: automatically add a tag, forward etc.

That simply rocks.

By: Craig

Craig — Fri, 30 Jan 2009 09:19:38 +0000

I spent a good 2 days looking at php based helpdesk solutions, I am glad I read this article and will move over to google apps and textexpander.

By: Aytekin

Aytekin — Wed, 07 Jan 2009 16:40:49 +0000

Hi Oliver,
No, I have not tried Relenta. But it definitely looks slick.

By: Oliver

Oliver — Tue, 06 Jan 2009 17:12:53 +0000

I love gmail for my personal mail.

But for my business I much prefer Relenta. Have you tried it? It’s about as simple to use as a regular email program, but it has neat features like canned responses (with customer data like [NAME]), multiple departments (eliminates the multiple gmail accounts thing which sounds like a pain), etc…

By: Timi

Timi — Mon, 05 Jan 2009 22:32:28 +0000

Nice post! We have a similar setup and use the iMacros firefox addon to manage all the different accounts: https://addons.mozilla.org/en-US/firefox/addon/3863

By: Richie Hindle

Richie Hindle — Mon, 05 Jan 2009 20:28:40 +0000

Hi Aytekin – I use GMail (via Google Apps) for support in just the same way, and I’m very happy with it. I can confirm that, yes, Google Apps does cure the “On behalf of” problem.

By: Marc

Marc — Mon, 05 Jan 2009 18:53:43 +0000

BTW, another good solution for multiple accounts is to use separate firefox profiles, one for each account you plan to access from a single machine.

By: sam

sam — Mon, 05 Jan 2009 17:20:45 +0000

here is a very good gmail notifier which also works with google apps, you can use it to get email notifications instantly and deal the customers more efficiently http://gmailnotifier.net/